Call Center Representative - IN OFFICE
Nicholasville, KY Nicholasville, KY Full-time Full-time $16.
50 an hour $16.
50 an hour 7 days ago 7 days ago 7 days ago Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a moderate degree of supervision.
Functional Knowledge Has developed skillset in a range of processes, procedures, and systems.
Business Expertise Supports the achievement of company goals by integrating teams for the best outcome.
Impact Impacts a team through quality of services and information provided.
Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership Has no supervisory responsibilities.
Manages own workload.
Problem Solving Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills Exchanges information and ideas effectively.
Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Job Type:
Full-time Salary:
$16.
50 per hour
Benefits:
Dental insurance Health insurance Vision insurance Schedule:
Training schedule:
Monday to Friday 8 AM-5 PM EST.
Following training:
An assigned 8 1/2 hour shift during call center hours, Monday to Friday, 8 AM-7 PM EST.
Work Location:
One location in Lexington, KY Job Type:
Full-time Pay:
$16.
50 per hour
Benefits:
Dental insurance Health insurance Vision insurance Experience level:
1 year Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
This is an IN OFFICE position located in Lexington, KY.
Do you have reliable transportation to Lexington? Education:
High school or equivalent (Required)
Experience:
call center or customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour $16.
50 an hour 7 days ago 7 days ago 7 days ago Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a moderate degree of supervision.
Functional Knowledge Has developed skillset in a range of processes, procedures, and systems.
Business Expertise Supports the achievement of company goals by integrating teams for the best outcome.
Impact Impacts a team through quality of services and information provided.
Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership Has no supervisory responsibilities.
Manages own workload.
Problem Solving Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills Exchanges information and ideas effectively.
Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Job Type:
Full-time Salary:
$16.
50 per hour
Benefits:
Dental insurance Health insurance Vision insurance Schedule:
Training schedule:
Monday to Friday 8 AM-5 PM EST.
Following training:
An assigned 8 1/2 hour shift during call center hours, Monday to Friday, 8 AM-7 PM EST.
Work Location:
One location in Lexington, KY Job Type:
Full-time Pay:
$16.
50 per hour
Benefits:
Dental insurance Health insurance Vision insurance Experience level:
1 year Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
This is an IN OFFICE position located in Lexington, KY.
Do you have reliable transportation to Lexington? Education:
High school or equivalent (Required)
Experience:
call center or customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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